Zendesk Themes
Get a Theme That Elevates Your Brand
Select a Zendesk theme that wows customers and reflects your brand. Our service designs user-friendly, trustworthy environments that highlight your dedication to superior support.
ZENDESK GUIDE MARKETPLACE THEMES
CUSTOM ZENDESK THEMES
We design custom Zendesk Guide Themes that your customers will love
Features
- 100% on brand – All components designed to follow your existing brand guidelines to ensure your customers have a smooth journey from your main website to your Help Centre
- Responsive – Designed for any device
- Easy to maintain – We make it easy to make changes to link and colours without needing to edit the code
- Unique Layouts – Choose your own layout for all pages.
- Designed for you – We can design the Theme in house, starting with the design or you can provide the mock-ups from your designers
- Made to deflect – We’ve built hundreds of successful Help Centres and can use our knowledge to help inform a design which
Default Theme
Marketplace Theme
Custom Theme
Change hero image
Assign images or icons to Category Tiles with no code
Upload custom fonts with no-code
Clone your main websites existing Header and Footer for a seamless experience
Custom features specific to your end-users needs
Brands WE'VE WORKED WITH
Trusted by Industry Leaders
Join 300+ tier-1 organisations who have transformed their business, delivering world-beating customer service, customer sales and customer success capabilities.
Show Customer Success Stories
Zendesk Theme Experts
Meet Your Team
Work with SuccessCX, Zendesk’s Partner of the year 2025. Our certified experts have implemented over 1000 projects, helping brands like Kepler Analytics, Linkly, Philips and many more enhance their customer support.
Enhanced User Navigation
Simplify Information Discovery
Improve user engagement with intuitive navigation and layout. This will make it easier for customers to find the answers they need, reduce support tickets, and enhance satisfaction.
Custom Brand Integration
Seamlessly Reflect Your Brand
Elevate your Help Centre with themes that perfectly align with your brand identity. This will ensure a consistent user experience that fosters trust and recognition.
Mobile Optimisation
Ensure Flawless Mobile Experiences
Deliver a responsive Help Centre experience across all devices, ensuring customers receive support anytime, anywhere without compromise.
Ongoing Support and Updates
Benefit From Continuous Improvement
Receive expert ongoing support and regular updates to your Zendesk theme, keeping your Help Centre at the forefront of design trends and functionality.
Empowering Leaders Across Verticals
SaaS Companies
Keep users happy, support costs low, and IP secure
SuccessCX helps SaaS businesses deliver faster, smarter customer support while protecting internal knowledge and driving retention. Our automation and self-service tools free up your team to focus on complex cases that really move the needle.
24/7 Self-Service: Give users instant answers and reduce ticket volume.
Better Retention: Help customers reach their goals—and stay longer.
Centralised Knowledge: Capture your IP to scale support and improve consistency.
Tech Services
Meet SLAs without burning out your support team
SuccessCX helps technical service providers deliver consistent, high-quality support with less manual effort. Automate common issues, surface key insights, and align every client interaction with your SLAs.
Always-On Self-Service: Reduce load and empower clients to find answers fast.
IP Centralisation: Build a single source of truth for faster onboarding and delivery.
SLA-Ready Workflows: Streamline support and avoid penalties with smart automation.
Medical
Support partners, protect IP, and reduce compliance risk
SuccessCX equips medical providers with the tools to support labs and clinics efficiently—while ensuring consistent, accurate delivery of regulated information.
24/7 Partner Support: Give clinics and labs instant answers and reduce pressure on your team.
IP Protection: Store protocols, specs, and docs in one secure place.
Proactive Improvements: Use insights to refine services and strengthen partner trust.
Financial Services
Handle support at scale—without compromising compliance
SuccessCX helps payment providers and financial services manage both B2C and B2B support while staying ahead of regulations. Reduce volume, speed up answers, and centralise critical documentation.
Secure Self-Service: Resolve payment inquiries quickly while staying compliant.
Risk-Ready Knowledge Base: Store and share critical IP with precision.
Proactive Monitoring: Spot issues early and build trust across all customer types.
Health & Wellness
Build deeper loyalty through smarter support
SuccessCX helps wellness brands deliver meaningful client experiences with self-service access to health tips, product info, and program guides—reducing support load and building lasting trust.
Engaged Self-Service: Let clients access answers, tips, and resources anytime.
Trusted Knowledge Hub: Ensure accurate, brand-aligned content is always available.
Proactive Care: Use insights to address concerns early and improve satisfaction.
Apparel & Fashion
Turn every support touchpoint into a loyalty moment
SuccessCX helps online and retail fashion brands reduce returns friction, increase order satisfaction, and gain insights to shape future collections.
Fast Self-Service: Let customers handle returns, orders, and style queries instantly.
Lower Support Costs: Automate common issues to cut overhead.
Feedback Loops: Use customer data to refine products and boost loyalty.
E-Commerce
Smarter support, fewer returns, happier customers
SuccessCX helps online stores offer quick, helpful service—without needing to scale headcount. Automate answers, reduce friction, and create a smoother post-purchase experience.
24/7 Help: Self-service for order updates, returns, and FAQs.
Fewer Tickets: Cut down repetitive support with automation.
Conversion Insights: Learn from support data to improve your site and CX.
HR Services
Reduce support volume and shift focus to strategy
SuccessCX makes it easy for HR teams to support both employees and B2B clients with consistent, self-service content—while surfacing insights that improve policies and engagement.
Effortless Self-Service: Help employees and clients find answers on their own.
IP Centralisation: Store policies, handbooks, and HR guides in one place.
Smarter Processes: Use support trends to improve operations and reduce manual tasks.
Legal Services
Free your legal team to focus on high-value work
SuccessCX supports law firms with secure portals and workflows that reduce internal and client inquiries—while ensuring consistency and compliance across all interactions.
Integrated Portals: Support clients and internal staff without overloading your team.
Centralised Legal IP: Keep precedents, policies, and best practices organised.
Proactive Optimisation: Identify recurring issues and improve firm-wide efficiency.
Don't Wait, Elevate!
Every moment without an optimised customer experience risks customer attrition, reputational damage, and missed growth opportunities. Secure your brand’s future and reputation by partnering with SuccessCX today.