About Us

Hamish Lang is the Service Delivery Manager at SuccessCX, where he makes sure projects run smoothly and clients see real results from their Zendesk investment. Known for his calm Kiwi style and sharp problem-solving, he balances big-picture strategy with the detail needed to keep everything on track. Whether it’s simplifying complex workflows, shaping self-service experiences, or guiding teams through new AI capabilities, Hamish brings a steady hand and a focus on outcomes that make a lasting difference.

Helen is our Operations Manager. Sustained by a healthy diet of warm, crusty sourdough and milk chocolate, Helen keeps our spaceship heading for the Moon. Her unrivalled ability to coax life and growth from houseplants, exemplifies her leadership qualities, nurturing but not over-bearing – trusting but systematic and prepared. Classic organisation skills and an uncanny ability to find almost anything, Helen works hard in the background keeping SuccessCX going.

Amie is our Senior Solutions Consultant. Fuelled by Hot Chips and Sandwiches, her youthful appearance belies her incredible experience and knowledge of world-class customer service. Fiercely intelligent and insightful, Amie believes that hard, smart work on great processes, mixed in with a few power-naps, will always deliver the best result.

As Principal Consultant, Alver Tuazon leads with over two decades of customer service excellence in senior CX leadership roles Recently recognised in his previous role with the ‘Service Excellence in a Small Contact Centre’ award, Alver is a master of turning customer operations into high-performing engines. Off the clock, he’s either camping in the wild or on a quest for his next sneaker score. Whether in the office or the wilderness, Alver always brings his A-game.

Based in Sydney, Lawrence is an Account Executive at SuccessCX with a strong background in customer experience and sales leadership. Before joining SuccessCX, he spent three years at Zendesk, helping organizations enhance their support operations and customer engagement. With earlier experience as a Sales Manager in big-box retail, Lawrence brings a practical, results-driven approach to every client interaction. He focuses on identifying challenges within new and existing customer environments and delivering tailored solutions that drive efficiency, scalability, and growth.

Annalise thrives on keeping things running smoothly and organised. With a keen eye for detail and a love of structure, they help ensure every project stays on track and every team member knows what’s next. Outside of work, Annalise is a writer with a creative streak, often inspired by loud guitars, fantasy worlds, and the occasional LARP adventure. When not immersed in words or project plans, they can usually be found relaxing with their cats and a good playlist of heavy rock.

Paul is our Team Leader and SuccessCX Director. Absolutely focused on the human elements of customer experience and dedicated to his family. He revels in nothing more than a cheeky win in a game of Uno. Paul believes ‘the best time to do something, is now’ unless it cuts into his morning coffee and wordle session.