About Us

As Director of Operations, Alver Tuazon leads with over two decades of customer service excellence in senior CX leadership roles Recently recognised in his previous role with the ‘Service Excellence in a Small Contact Centre’ award, Alver is a master of turning customer operations into high-performing engines. Off the clock, he’s either camping in the wild or on a quest for his next sneaker score. Whether in the office or the wilderness, Alver always brings his A-game.

Annalise thrives on keeping things running smoothly and organised. With a keen eye for detail and a love of structure, they help ensure every project stays on track and every team member knows what’s next. Outside of work, Annalise is a writer with a creative streak, often inspired by loud guitars, fantasy worlds, and the occasional LARP adventure. When not immersed in words or project plans, they can usually be found relaxing with their cats and a good playlist of heavy rock.

Every great team has someone who can see three steps ahead, spot opportunities others miss, and quietly solve problems before anyone realises they existed. Our mystery CX Solutions Specialist is exactly that person. Combining sharp analytical thinking with a passion for creating better customer experiences, they have an uncanny ability to connect the dots between business goals, technology and customer needs. Whether designing solutions, challenging assumptions or identifying risks before they become roadblocks, they bring clarity, structure and long-term thinking to every project.

Paul is our Team Leader and SuccessCX Director. Absolutely focused on the human elements of customer experience and dedicated to his family. He revels in nothing more than a cheeky win in a game of Uno. Paul believes ‘the best time to do something, is now’ unless it cuts into his morning coffee and wordle session.

Helen is our Director of Governance and Risk. Sustained by a healthy diet of warm, crusty sourdough and milk chocolate, Helen keeps our spaceship heading for the Moon. Her unrivalled ability to coax life and growth from houseplants, exemplifies her leadership qualities, nurturing but not over-bearing – trusting but systematic and prepared. Classic organisation skills and an uncanny ability to find almost anything, Helen works hard in the background keeping SuccessCX going.

Every great team needs someone who keeps the wheels turning, and at SuccessCX, that’s Zara. As our Accounts Administrator, Zara brings organisation, precision and reliability to everything she touches, ensuring the details are taken care of so the rest of the team can focus on delivering exceptional customer outcomes. Whether she’s managing accounts, coordinating the finer points behind the scenes or helping keep the business running smoothly, Zara does it all with a calm, can-do attitude and a smile. When she’s not keeping us on track, you’ll likely find her dominating on the European handball court, competing in just about any sport she can find, or perfecting a bowl of homemade ramen. Simply put, Zara brings the same energy, discipline and passion to life outside of work as she does to everything she does at SuccessCX. 🍜🏆🥅

Hamish Lang is the Service Delivery Manager at SuccessCX, where he makes sure projects run smoothly and clients see real results from their Zendesk investment. Known for his calm Kiwi style and sharp problem-solving, he balances big-picture strategy with the detail needed to keep everything on track. Whether it’s simplifying complex workflows, shaping self-service experiences, or guiding teams through new AI capabilities, Hamish brings a steady hand and a focus on outcomes that make a lasting difference.

Ash brings heart, creativity and purpose to everything that Ash does. With a natural ability to see possibilities where others see challenges, Ash helps transform ideas into meaningful outcomes while always keeping people at the centre of the journey. Driven by empathy and guided by intuition, Ash has a unique talent for understanding different perspectives, building genuine connections, and creating experiences that make both customers and colleagues feel valued. Whether exploring new ideas, solving complex problems or supporting the team through change, Ash approaches every opportunity with curiosity, optimism and a growth mindset.

Based in Sydney, Lawrence manages our subscription renewals at SuccessCX with a strong background in customer experience and success leadership. Before joining SuccessCX, he spent three years at Zendesk, helping organizations enhance their support operations and customer engagement. With earlier experience as a Sales Manager in big-box retail, Lawrence brings a practical, results-driven approach to every client interaction. He focuses on identifying challenges within new and existing customer environments and delivering tailored solutions that drive efficiency, scalability, and growth.

Sherwyn is the kind of person who brings people together, creates momentum and inspires action. Driven by a genuine passion for helping others succeed, Sherwyn has a natural ability to align teams around a shared purpose and keep everyone focused on what matters most – delivering great outcomes for customers. Equal parts strategist, motivator and relationship builder, Sherwyn brings energy, optimism and a people-first approach to everything he does. Rumour has it that a quick five-minute chat with Sherwyn can somehow turn into a new idea, a solution to a problem and a motivational pep talk all at once. At SuccessCX, he helps ensure our customers, partners and team never lose sight of the human connection behind every great experience.