Expert Zendesk Support, No Full-Time Hire Needed
Turn Customer Service into Customer Success
Our Zendesk Assist packages offer the flexible support you need to enhance your customer service, covering everything from configuration to custom app development. SuccessCX is ready to help you innovate and excel.
Zendesk Assist Packages
Zendesk Assist
Get Expert Admin support, to help you create a seamless experience for your users and agents. Our team of highly skilled Zendesk admins are here to help.
- Optimisations and capability rollout
- Customer Service scalability and maturity
- Dashboards, Metrics and Reporting enhancements
- Administrator support
- Enablement and coaching
Self Service Assist
By leveraging AI chat bots, automation and highly usable help centers, we assist you to ensure you’re delivering quality self-service to your customers and deflecting tickets, freeing up your agents for higher priority work!
- Help center design and configuration
- Chatbot & flowbuilder launch
- Dashboards, metrics and reporting enhancements
- Self-service optimisations
- Self-service dashboard development
CX Assist
We can help design, create, and shape your overall CX vision to increase brand loyalty and create a seamless experience for your users.
- Define your customer experience goals and objectives
- Develop a comprehensive roadmap for achieving your goals
- Identify key customer touchpoints and map out their journey
- Create a customer-centric culture across your organisation
- Measure and track progress towards your customer experience goals
Trusted by Sales-Driven Brands
Join 300+ tier-1 organisations who have transformed their business, delivering world-class customer service, sales, and experiences.
Show Customer Success Stories
Simplifying Your Journey to Excellence
Embark on a seamless four-step process to elevate your customer experience.
- PLAN: We establish business needs and goals for the next 6-12 months and create an Assist Engagement Pack to track and align the goals with the Program of Work.
- ANALYSE: We spend time leveraging data-driven insights including data collection and analysis, providing valuable information about your customers’ behaviour, preferences, friction and pain points, that inform our recommendations to enhance customer success.
- ACT: We work collaboratively with you to action the recommendations. Our Assist consultants are trained to proactively resolve issues and implement optimisations, leading to improved customer service efficiencies, scalability, customer success and retention.
- TRUSTED SUPPORT: With our Assist Package, you can rely on a team of trained experts who are dedicated to supporting your customers and helping your business succeed, allowing you to focus on your core competencies.
Not sure what package you need? Get in touch to book an initial consultation to find out how we can help accelerate your CX vision.
Seamless Integration & Support
Simplify Zendesk Setup
Streamline your Zendesk integration with expert guidance, eliminating technical complexities and ensuring a smooth launch. Experience hassle-free setup and custom configurations tailored to your needs.
Customised Training Programmes
Unlock Full Potential with Training
Empower your team with customised Zendesk training sessions. Boost efficiency and enhance customer service skills, directly addressing your team’s unique requirements and improving overall performance.
Tailoured Zendesk Solutions
Enhance Customer Interactions
Custom themes and workflows designed by SuccessCX elevate your brand and customer engagement. Benefit from bespoke solutions that resonate with your audience, driving satisfaction and loyalty.
Expert Consultation and Support
Continuous Improvement and Support
Access ongoing support and strategic advice from Zendesk experts. Stay ahead with continuous improvements and innovations, ensuring your customer service operations remain top-notch and competitive.
Testimonial: Chef Works
Empowering Leaders Across Verticals
SaaS Companies
Keep users happy, support costs low, and IP secure
SuccessCX helps SaaS businesses deliver faster, smarter customer support while protecting internal knowledge and driving retention. Our automation and self-service tools free up your team to focus on complex cases that really move the needle.
24/7 Self-Service: Give users instant answers and reduce ticket volume.
Better Retention: Help customers reach their goals—and stay longer.
Centralised Knowledge: Capture your IP to scale support and improve consistency.
Tech Services
Meet SLAs without burning out your support team
SuccessCX helps technical service providers deliver consistent, high-quality support with less manual effort. Automate common issues, surface key insights, and align every client interaction with your SLAs.
Always-On Self-Service: Reduce load and empower clients to find answers fast.
IP Centralisation: Build a single source of truth for faster onboarding and delivery.
SLA-Ready Workflows: Streamline support and avoid penalties with smart automation.
Medical
Support partners, protect IP, and reduce compliance risk
SuccessCX equips medical providers with the tools to support labs and clinics efficiently—while ensuring consistent, accurate delivery of regulated information.
24/7 Partner Support: Give clinics and labs instant answers and reduce pressure on your team.
IP Protection: Store protocols, specs, and docs in one secure place.
Proactive Improvements: Use insights to refine services and strengthen partner trust.
Financial Services
Handle support at scale—without compromising compliance
SuccessCX helps payment providers and financial services manage both B2C and B2B support while staying ahead of regulations. Reduce volume, speed up answers, and centralise critical documentation.
Secure Self-Service: Resolve payment inquiries quickly while staying compliant.
Risk-Ready Knowledge Base: Store and share critical IP with precision.
Proactive Monitoring: Spot issues early and build trust across all customer types.
Health & Wellness
Build deeper loyalty through smarter support
SuccessCX helps wellness brands deliver meaningful client experiences with self-service access to health tips, product info, and program guides—reducing support load and building lasting trust.
Engaged Self-Service: Let clients access answers, tips, and resources anytime.
Trusted Knowledge Hub: Ensure accurate, brand-aligned content is always available.
Proactive Care: Use insights to address concerns early and improve satisfaction.
Apparel & Fashion
Turn every support touchpoint into a loyalty moment
SuccessCX helps online and retail fashion brands reduce returns friction, increase order satisfaction, and gain insights to shape future collections.
Fast Self-Service: Let customers handle returns, orders, and style queries instantly.
Lower Support Costs: Automate common issues to cut overhead.
Feedback Loops: Use customer data to refine products and boost loyalty.
E-Commerce
Smarter support, fewer returns, happier customers
SuccessCX helps online stores offer quick, helpful service—without needing to scale headcount. Automate answers, reduce friction, and create a smoother post-purchase experience.
24/7 Help: Self-service for order updates, returns, and FAQs.
Fewer Tickets: Cut down repetitive support with automation.
Conversion Insights: Learn from support data to improve your site and CX.
HR Services
Reduce support volume and shift focus to strategy
SuccessCX makes it easy for HR teams to support both employees and B2B clients with consistent, self-service content—while surfacing insights that improve policies and engagement.
Effortless Self-Service: Help employees and clients find answers on their own.
IP Centralisation: Store policies, handbooks, and HR guides in one place.
Smarter Processes: Use support trends to improve operations and reduce manual tasks.
Legal Services
Free your legal team to focus on high-value work
SuccessCX supports law firms with secure portals and workflows that reduce internal and client inquiries—while ensuring consistency and compliance across all interactions.
Integrated Portals: Support clients and internal staff without overloading your team.
Centralised Legal IP: Keep precedents, policies, and best practices organised.
Proactive Optimisation: Identify recurring issues and improve firm-wide efficiency.
Don't Wait, Elevate CX Today!
Every moment without an optimised customer experience risks customer attrition, reputational damage, and missed growth opportunities. Secure your brand’s future and reputation by partnering with SuccessCX today.