Expert Zendesk Support, No Full-Time Hire Needed
Turn Customer Service into
Customer Success
Zendesk Assist Packages
Zendesk Assist
Get Expert Admin support, to help you create a seamless experience for your users and agents. Our team of highly skilled Zendesk admins are here to help.
- Optimisations and capability rollout
- Customer Service scalability and maturity
- Dashboards, Metrics and Reporting enhancements
- Administrator support
- Enablement and coaching
Self Service Assist
By leveraging AI chat bots, automation and highly usable help centers, we assist you to ensure you’re delivering quality self-service to your customers and deflecting tickets, freeing up your agents for higher priority work!
- Help center design and configuration
- Chatbot & flowbuilder launch
- Dashboards, metrics and reporting enhancements
- Self-service optimisations
- Self-service dashboard development
CX Assist
We can help design, create, and shape your overall CX vision to increase brand loyalty and create a seamless experience for your users.
- Define your customer experience goals and objectives
- Develop a comprehensive roadmap for achieving your goals
- Identify key customer touchpoints and map out their journey
- Create a customer-centric culture across your organisation
- Measure and track progress towards your customer experience goals
Trusted by 300+ organisations across ANZ
Over 300 organisations have partnered with SuccessCX to modernise customer service, optimise Zendesk, and introduce AI that helps teams work smarter and customers get answers faster.
Simplifying Your Journey to Excellence
Embark on a seamless four-step process to elevate your customer experience.
- PLAN: We establish business needs and goals for the next 6-12 months and create an Assist Engagement Pack to track and align the goals with the Program of Work.
- ANALYSE: We spend time leveraging data-driven insights including data collection and analysis, providing valuable information about your customers’ behaviour, preferences, friction and pain points, that inform our recommendations to enhance customer success.
- ACT: We work collaboratively with you to action the recommendations. Our Assist consultants are trained to proactively resolve issues and implement optimisations, leading to improved customer service efficiencies, scalability, customer success and retention.
- TRUSTED SUPPORT: With our Assist Package, you can rely on a team of trained experts who are dedicated to supporting your customers and helping your business succeed, allowing you to focus on your core competencies.
Seamless Integration & Support
Simplify Zendesk Setup
Streamline your Zendesk integration with expert guidance, eliminating technical complexities and ensuring a smooth launch. Experience hassle-free setup and custom configurations tailored to your needs.
Customised Training Programmes
Unlock Full Potential with Training
Empower your team with customised Zendesk training sessions. Boost efficiency and enhance customer service skills, directly addressing your team’s unique requirements and improving overall performance.
Tailoured Zendesk Solutions
Enhance Customer Interactions
Custom themes and workflows designed by SuccessCX elevate your brand and customer engagement. Benefit from bespoke solutions that resonate with your audience, driving satisfaction and loyalty.
Expert Consultation and Support
Continuous Improvement and Support
Access ongoing support and strategic advice from Zendesk experts. Stay ahead with continuous improvements and innovations, ensuring your customer service operations remain top-notch and competitive.
Testimonial: Chef Works
See what better service looks like in practice
Over a decade and 300+ organisations later, the pattern is consistent: better systems, less friction, and stronger service outcomes for teams and customers.
Your customers are waiting for better.
Your team is ready to deliver it.
With the right strategy, Zendesk setup, and AI support, your team can reduce repetitive work, move faster, and keep the human touch where it matters.