We endeavour to build trusted partnerships with our customers by being authentic and a value-add
We challenge the business needs, asking “Why” and providing the best fit for the Organisation
We focus on transforming solutions, moving an organisation to improved maturity with their Customer Experiences
successCX was thorough, extremely organized, and transparent during the discovery and build process for our Zendesk customer service customization. The training helped our staff hit the ground running when we launched the new platform, and the build out perfectly suits our needs. I'll be back when we need the next Zendesk customization, that's for sure!
successCX expertise and support was absolutely crucial to getting us up and running in next to no time and that's pretty critical for a startup business when time and resources are more of a luxury than a given.
Through our engagements, we will transform and mature the customer experience, increasing customer satisfaction and loyalty. This drives increased revenue through greater customer life-time value.
"Our pledge is to deliver value to your organisation driving customer loyalty with increased lifetime value. We'll partner with you for impactful results." Paul Bichsel
Paul Bichsel is a director of successCX and previously was Director of Success at Zendesk for 3 years. He comes with deep knowledge of Australia & New Zealand CX market and has worked with 300+ clients from a number of verticals.
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For small businesses that want speed to value when launching Zendesk according to best practice guidance.
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Our expert guidance will provide the knowledge to boost agent efficiencies, lowering First Reply times, Full Resolution Times and increase overall customer satisfaction!
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Our Certified Admins can assist you, whether it is on-boarding of new agents, cleaning up of buggy workflow or rollout of your new shiny branded notifications!
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