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We make it easy for your agents & your customers
The Zendesk Experience
Customer experience is how customers perceive their interactions with your company. Let Zendesk drive an experience across all touchpoints to exceed you and your customers standards.
Why work with us
Our pledge is to deliver value to your organisation driving customer loyalty with increased lifetime value. We'll partner with you for impactful results.
Give your agents super powers!
Work smarter, not harder
Empower your agents with built-in routing and intelligence to collect critical details and reduce data entry.
Managing your Customers Experience from one unified place
Make it easier for your agents to track, prioritise and respond to customers with one great unified agent workspace. Get in touch to see how we can customise an experience tailored to your business needs.
See how well your agents are performing
Keep your business in sync
Use analytics to measure and improve your entire customer experience.
SuccessCX will build custom reporting to identify problem areas and allow you to fix them right away, letting your team spend more time with customers.
On-going support from our expert consultants
Proactive Zendesk Support
The Zendesk Proactive Service provides "white glove" treatment to your Zendesk instance ongoing. We'll proactively run our 12 point configuration health check and ensure everything runs as Zendesk is designed it to be.
Keep your Zendesk instance in tip-top shape ensuring any enhancements align with Zendesk best practices.
Cups of coffee
Becoming a CX Leader starts with becoming customer obsessed
We are passionate about creating high quality agent workspaces on Zendesk
We make it easy for your customers by focusing on all solutions
* Want to read some hot tips? View our help center!
Our clients feedback
is important to us
We have been working with the successCX Team for over 6+ Months to implement Zendesk across 5+ brands in our Business. Paul, Zara & Amie have been and continue to be a great source of knowledge and guidance throughout our project. The team is incredibly knowledgeable and their experience in implementation and best practice is clear.
“successCX was thorough, extremely organized, and transparent during the discovery and build process for our Zendesk customer service customization.”
"I cannot thank the team at SuccessCX enough! Their product knowledge, professionalism and communication have made working with the team and absolute breeze. We had an idea of where we wanted to go and were shown so much more. From the initial plan, through to execution, it could not have been easier. A big shout out and thank you to Amie and Zara for their fantastic support."