interaction

We make it easy for your agents & your customers

The Zendesk Experience

Customer experience is how customers perceive their interactions with your company. Let Zendesk drive an experience across all touchpoints to exceed you and your customers standards.

Why work with us

Our pledge is to deliver value to your organisation driving customer loyalty with increased lifetime value. We'll partner with you for impactful results.

design

Give your agents super powers!

Work smarter, not harder

Empower your agents with built-in routing and intelligence to collect critical details and reduce data entry.

Managing your Customers Experience from one unified place

Make it easier for your agents to track, prioritise and respond to customers with one great unified agent workspace. Get in touch to see how we can customise an experience tailored to your business needs.

aNALYTICS

See how well your agents are performing

Keep your business in sync

Use analytics to measure and improve your entire customer experience.

SuccessCX will build custom reporting to identify problem areas and allow you to fix them right away, letting your team spend more time with customers.

Assist

On-going support from our expert consultants

Proactive Zendesk Support

The Zendesk Proactive Service provides "white glove" treatment to your Zendesk instance ongoing. We'll proactively run our 12 point configuration health check and ensure everything runs as Zendesk is designed it to be.

Extend capabilities

Keep your Zendesk instance in tip-top shape ensuring any enhancements align with Zendesk best practices.

Fun facts

2

Employees
from Zendesk

200+

Projects
completed

5

Hero members

900+

Cups of coffee

Services

Becoming a CX Leader starts with becoming customer obsessed

We are passionate about creating high quality agent workspaces on Zendesk

WE BUILD EXPERIENCE

We make it easy for your customers by focusing on all solutions

* Want to read some hot tips? View our help center!

Testimonials

Our clients feedback
is important to us

We have been working with the successCX Team for over 6+ Months to implement Zendesk across 5+ brands in our Business. Paul, Zara & Amie have been and continue to be a great source of knowledge and guidance throughout our project. The team is incredibly knowledgeable and their experience in implementation and best practice is clear.
- Lucy Marwick, Customer & Marketplace service Manager | Pet Stock
“successCX was thorough, extremely organized, and transparent during the discovery and build process for our Zendesk customer service customization.”
- Eric Griffin, Co-Founder | Mobile Outfitters
"I cannot thank the team at SuccessCX enough! Their product knowledge, professionalism and communication have made working with the team and absolute breeze. We had an idea of where we wanted to go and were shown so much more. From the initial plan, through to execution, it could not have been easier. A big shout out and thank you to Amie and Zara for their fantastic support."
- James, Customer success manager | Booze Bud