Zendesk Launch

So you've recently signed up to the Zendesk Customer Service platform and want to make sure you launch it the way Zendesk intends?

No problem, our team of Zendesk experts will guarantee it's done right!

Here at successCX, we follow Zendesk best practices so that you get maximum value from your investment, driving great Customer Experiences and Customer Loyalty.

We'll ensure that all the key configurations are aligned to your business strategy!

What do you get?
  • Workshop CX strategy Workshop CX strategy
  • Design and configuration documentation Design and configuration documentation
  • Auto-ticket routing workflow Auto-ticket routing workflow
  • Omni-channel best practice Omni-channel best practice
  • Branded help center, KCS enabled Branded help center, KCS enabled
  • CSAT configuration CSAT configuration
  • Explore reporting launch Explore reporting launch
  • Go-live support Go-live support
  • Zendesk agent essentials enablement Zendesk agent essentials enablement
Get started

Branded Help Center uses Copenhagen theme with customer provided assets consisting of images and colours. Documentation utilises standard successCX templates. Includes Zendesk out-of-box configuration, and excludes customisations and 3rd party integrations of any kind. Explore report development is outside the scope of work. Onsite effort may attract travel and accommodation costs.

Zendesk Launch Guidance Hour of Power
Zendesk Launch Guidance Hour of Power

For small businesses that want speed to value when launching Zendesk according to best practice guidance. Get maximum value out of your investment fast! Our experts will guide you through key Zendesk components, best practice setup and provide expertise to super boost your launch!

Book an Hour of Power

Zendesk Health Check

Designed for customers who've been using Zendesk for some months or years and some things don't stack up, seem buggy, or just lacking value!

successCX is here to help with our 12 point configuration health-check.

We'll create a Success Plan with detailed recommendations and a steps to implement the changes, based on Zendesk Best Practice.

What do you get?
  • Workshop CX priorities & strategies Workshop CX priorities & strategies
  • Review current zendesk configuration Review current zendesk configuration
  • Perform agent shadowing Perform agent shadowing
  • Deliver the success plan Deliver the success plan
  • Make recommendations according to best practices Make recommendations according to best practices
  • Present findings and recommendations Present findings and recommendations
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Documentation utilises standard successCX templates. Any Zendesk configuration is outside this scope of work. Onsite Agent Shadowing may require additional travel and accommodation costs.

Zendesk Efficiency Rollout Hour of Power
Zendesk Efficiency Rollout Hour of Power

Designed for customers using Zendesk for some months or years who wants to take it to the next level. Our expert guidance will provide the knowledge to boost agent efficiencies, lowering First Reply times, Full Resolution Times and increase overall customer satisfaction!

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Proactive Zendesk Support

Keep your Zendesk instance in tip-top shape ensuring any enhancements align with Zendesk best practices.

The Zendesk Proactive Service provides "white glove" treatment to your Zendesk instance ongoing. We'll proactively run our 12 point configuration health check and ensure everything runs as Zendesk is designed it to be.

We will provide advice on Customer Service principals, Zendesk best practices and expertise in configuration and optimisation.

What do you get?
  • Review current zendesk configuration Review current zendesk configuration
  • Extend capabilities Extend capabilities
  • Onboard new Zendesk features Onboard new Zendesk features
  • Advise on customer service principles Advise on customer service principles
  • CX coaching CX coaching
  • General administration General administration
Get started

Provides for up to 5 hours per month for the agreed term. Invoices raised monthly with 30 day terms. Unused hours in a single month can be rolled over only within the discrete calendar quarter

Administration, Config. Hour of Power
Administration, Config. Hour of Power

If you have a Zendesk task to do and require our expertise, we are here to help. Our Certified Admins can assist you, whether it is on-boarding of new agents, a clean up of buggy workflows or a rollout of your new shiny branded notifications!

Book an Hour of Power