ITSM

The Best Customer Experiences are built with Zendesk … IT included!

Supporting your employees is now more crucial than ever before. In these unprecedented times, staff need access to IT services from anywhere, with immediacy and transparency.

… and employee expectations have increased in the age of the Customer. Receiving amazing experiences from their favourite online brands every day is setting the standard of employee expectations, and employees are expecting the same experiences from their workplace.

The best customer experiences are built with Zendesk and we are honoured to work with leaders who value good customer and employee experience. IT Service Management (ITSM) will never be the same again, whether it is Incident, Problem, Change, Asset, Self Service or Knowledge. Zendesk and successCX can deliver!

So, how do we deliver world class customer service? We provide you with the tools to:

  • Workshop CX priorities & strategies Provide personalised service where and when your employees expect it
  • Review current zendesk configuration Customise your IT support operations with modern, open and a flexible platform
  • Perform agent shadowing Scale the customer experience with tools fit for your team
  • Deliver the success plan Measure and improve your operations so you can make and keep your customers happy

Contact the experts, successCX, who will show you how Zendesk omnichannel capabilities are built for distributed teams and workforce, launching with speed to value and delivering for your customer.